Hospitality, Leisure & Heritage
ADD THE WOW FACTOR TO YOUR CATERING AND FM
We provide highly targeted support to improve catering and soft facilities management in the hospitality, heritage and leisure sectors. We work with independent hotels, restaurants, cafes and bars as well as catering and FM staff in landmark buildings, leisure centres, spas, sports venues and outdoor spaces.
Hospitality
From prestigious hotels and restaurants to independent cafes, bars and delis, we help you achieve the best value while ensuring quality, safety and regulatory compliance. We benchmark your business and set realistic deliverables to improve standards.
Leisure
We help drive improvements to catering and soft facilities management in cafes/bars in sports clubs, leisure centres, gyms and spas. As well as improving day-to-day operations, we also provide advice on special events depending on the size of the property and vision of the owner or trustees.
Heritage
We work with catering teams in cafes and at special events such as weddings at stately homes, castles, gardens and other visitor attractions. We help with strategy, planning and reviews to identify and implement improvements in food, quality and value.
HOW WE CAN HELP
Our support portfolio is always bespoke to match your needs. We will only recommend a solution that we are prepared to do ourselves, and we will do the work hands-on if you need us to.Our portfolio includes:
FOOD PROCUREMENT & PROVENANCE
We analyse purchasing strategy, pricing and all aspects of procurement to help you cut your catering overheads without reducing quality. We advise on menus and nutrition to achieve quality improvements.
KITCHEN & RESTAURANT DESIGN
From initial sketch designs to detailed plans, we provide a wide choice of affordable options to realise the true potential of your space. Includes refurbishment, extension or new build.
CLEANING & HOUSEKEEPING
Overcome the challenges of managing budgets, staffing and environmental concerns to achieve best value and best practice.
PLANNING & PERFORMANCE
Plan a clear, realistic and achievable path forward to raise standards and achieve consistently high levels of performance.
TENDERS, AUDITS & REVIEWS
Benchmark operations, make informed decisions, highlight areas for improvement and achieve best practice.
RECRUITMENT, TRAINING & MENTORING
Find the right people and improve their skills. Get help with anything from induction planning to KPIs.
MAGNIFY YOUR SUCCESS
Our MAGNIFY continuous improvement and awards programme will help you achieve excellence in your catering and soft facilities management.
• Save money
• Improve quality
• Improve consistency
• Be recognised for excellence
• Benefit from expert advice on critical elements of your service provision
AUDIT & BENCHMARKING
We start by conducting a comprehensive audit so you can benchmark your catering and FM operations against best-in-class industry standards and identify where, and how, to improve standards and make efficiencies.
ACCREDITATION
We can then help you and your team work towards consistently high levels of quality through our Bronze, Silver, Gold and Platinum Awards. Whether you want a fresh start or to improve specific aspects of your service provision, our official accreditation brings clarity and consistency to what you do. Our awards are an official badge of honour for all the hard work your team puts in to make your facility run smoothly.
ONGOING SUCCESS
Choose as much or as little support as you need to reach different levels of success. Many of our clients opt for our year-long programme of support to reach the quality standards required. If you opt for our full support package, we essentially become your local operations manager and development chef to work alongside your team. We bring an advanced IT trading system and a suite of bespoke marketing to help drive improvements in every aspect of your service provision.
TRUE COLLABORATION
We provide realistic solutions fine-tuned to your needs. More importantly, we get directly involved, building professional relationships with you and your team, driving curiosity to get the best from the existing knowledge, and taking a humble approach to problem solving.
We will only recommend a solution that we are prepared to do ourselves, and we will do the work hands-on if you need us to. We put forward different options, not one a single route unless required by legislation, so you can choose freely, with the flexibility to either complete actions yourself or with our assistance. We also help influence to get things signed¬ or investment raised.
We will work with you to take your business and team to new levels of operating. We coach you and your team to define your business, injecting options to retain flexibility to meet operational and customer demands. We can show you how to ask the right questions, listen and act on feedback for maximum benefit.