From targeted support to ongoing retainers
ADOPT BEST PRACTICE
ISCC has managed over 300 competitive tenders and conducted thousands of audits and reviews since being founded in 2007. We attribute our success to the rigour and depth of detail that we provide, allowing our clients to:
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Benchmark operations
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Make extremely well-informed decisions
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Highlight areas for improvement
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Achieve best practice
Support is provided in a very professional and friendly manner. We have found it beneficial to ‘get to know well’ your people and your contractor’s personnel to help pinpoint where improvements can be made.
We use an ISCC Best Practice Review document to evaluate the standards delivered and the associated operating costs. This document has 32 headings and 370 weighted assessment criteria. We then conduct a bespoke audit to provide detailed and comprehensive feedback on the quality of service provided.
A TYPICAL AUDIT
Systems and Controls
We will determine whether you are making full use of all your systems and controls including order sheets, goods receipt sheets, menu purchase planners, cost and sales analysis, stock control systems (i.e. signing goods in and out), weekly stocktaking and performance monitoring, client issues breakdown and recharged at absolute cost, wastage control sheets calculating both the volume of and cost of daily wastage.
Menus and Costings
We will investigate if the menus are:
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Suitable for the customer audience
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Nutritionally balanced
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Meet food standards
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Named and spelt correctly
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Attractive
We will analyse dishes and ingredients for:
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Colour, texture and taste
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Repetition
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Balance of fresh food vs frozen/pre-prepared food
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Appropriate dish descriptions
We will review whether dishes are:
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Costed pre- and post-service
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Built into a sales mix
KPIs
Many clients commission our support on a regular basis simply to confirm that they are receiving value for money from their catering contractors as well as checking that the income derived from the account by their caterer is within industry benchmarks. We construct a very detailed review which will include any KPIs that are not being achieved and a percentage score for each KPI. This will include whether any fee is due to be forfeited.
RETAINER SUPPORT SCHEME
The ISCC Retainer Support Scheme provides business managers at both outsourced and self-managed facilities with ongoing support and advice as well as regular diarised or unannounced visits. These visits provide checks and actions or reassurance that the catering service is operating at its maximum potential, providing good value for money and, most importantly, remaining within hygiene and health & safety regulations.
As a minimum, we recommend that we cover legislative food and hygiene responsibilities, nutritional guidelines and annual financial monitoring. This will ensure that your establishment is proving due diligence with regard to your legal responsibilities.
BENEFIT FROM NEW TECHNOLOGY
ISCC has introduced a paperless solution to tendering, audits, suveys and day-to-day administration to help catering and FM specialists save time and work more effectively.
Our digital ‘Bidiful’ solution allows chefs and other key staff to confidentially send and request documents and data, and receive responses instantly at the click of a button. It’s fast, easy and secure.
Better for business
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Manage your tenders, quotations and budgeting more easily
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Monitor what’s happening ‘live’ in your food business
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Create transparency and legislative adherence
Find out more about our Bidiful digital technology.
